The BCF Trust trading as Bethany Claire Cakes

ABN: 29 243 034 882

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Shipping policy:

Average order processing times are 1-5 business days. If you need your items by a certain date, please get in touch before you order so that we can ensure that they will reach you in time.

Small items are generally sent by Australia Post and you will be provided with tracking information.
Larger items are usually sent via courier. Parcels will not be marked with Authority to Leave unless you request it. That means that if you are not home, they will leave a card with instructions on how to have your item redelivered or the details for a local pick up point where you can collect your item. If you opt to give authority to leave (have the parcel left somewhere on your property if you are not home when they attempt to deliver it), the parcel is considered delivered and we are not liable in the event that the parcel disappears or is incorrectly delivered. 
In these circumstances, we are unable to pursue a case with the courier company. 

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Return and Refund Policy:

I really want you to be happy with your purchase. 
If you believe that the item you have received is not as described or there is some other issue, please let me know and i will do my best to resolve this.  
There are, however, no refunds available if you simply change your mind. I am also unable to provide refund without the return of the total product in question.
Please also note that I am unable to refund any shipping costs.

 

PRIVACY POLICY

This Privacy Policy applies to the services offered by Bethany Claire Cakes PTY LTD  ("Company").

1. Personal information:

The Company is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, the Company will only collect and use personal information as set out below.

2. Collecting personal information:

The Company will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.

3. Use of tracking technologies:

The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. 4. Using and disclosing your personal information:

Personal Information will be used for the following primary purpose:

 

- To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and the Company.

- To render services related to Company s business such as warranty or after sales services.

 

For the purpose described above, information may be shared with Company s group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider, a non-Company group company.

5. Contact by the Company:

The Company may contact individuals using the information, which was provided by them in order to:

- Provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest.

- To send newsletters.

6. Individual's right of access:

Individuals have the right to review the information that may be recorded on the Company s database. Information may be reviewed by contacting the Company on the customer enquiry number [Number].

9. The Company and links to other web sites:

The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

10. Problems or queries:

Queries relating to the Privacy Policy, or any problems or complaints may be directed to the Personal Information Officer by calling the customer enquiry number 0420784240.